OLATHE, Kan. — A Kansas contractor has so many unhappy customers they’ve started their have Facebook web site. The operator promised FOX4 Trouble Solvers that he plans to make matters correct, but his consumers say they’ve listened to it all before.
Shannon Brady wanted to give her household space hearth a refreshing look.
“It was just going to be a basic stone shiplathe, nice, cleanse, good on the lookout wall with a wooden beam for a mantel,” Brady said.
In March, she and her husband paid about $3,000 down for a transform that is under no circumstances been executed.
“Not a factor,” Brady mentioned.
Male Claudy applied the same contractor as Brady to do a intestine and rework of his learn bathroom.
“We considered we did our because of diligence,” reported Claudy, who is out $21,000. “Once we paid out him the initial check he was nearly unattainable to get hold of.”
There are so lots of unsatisfied prospects they’ve even released their individual Facebook group to share their tales of woe.
“We’ve heard stories how persons have been mid challenge and they just prevent communicating,” Claudy claimed. “Stop demonstrating up to do the job. Quit performing anything at all. Just disappeared.”
They are all conversing about Edwards Style and design Firm. In accordance to general public data, it’s owned by Chris Edwards and his wife Candace.
Brady and her partner hired Edwards Design in March, spending him the required 50% down when they signed the contract for their hearth remodel. As quickly as Edwards received half their income, she mentioned conversation stalled.
“Conversation was slow prior to that, but slowed substantially right after that,” she said.
Brady reported she believed the challenge would get started last Spring, but Edwards Structure often experienced an justification.
“We’re sorry the children were being ill,” she explained she was explained to. Then Edwards explained he was ill or on vacation or their e-mails to him had absent to the junk folder.
“There was constantly an justification, but I bought every a person.”
Edwards lastly gave her a building begin date for June 22. But a day prior to get the job done was to start off she obtained an email from Chris Edwards declaring he did not have the workers to do the task “but was functioning on it.”
By early July she gave up waiting and questioned for a refund. She has yet to see one particular.
Person Claudy employed Edwards Structure in January.
“They demonstrate up in their Jaguar and their Escalade and they are dressed to the nines,” Claudy mentioned, referring to Edwards and his wife.
Claudy said he was impressed with the tips Chris Edwards had for transforming his learn lavatory. He agreed to a $31,000 renovation. He paid out one 3rd down and promised to shell out another 3rd as soon as the venture started out and the remaining third upon completion.
“Don’t fret it is likely to just take 6 to 8 weeks,” Claudy said Chris Edwards explained to him.
His start off day retained acquiring postponed by Edwards Design and style, but last but not least Chris Edwards promised to be at his household in late February. But when that day arrived,
“Chris did not display up. We’re texting back again and forth attempting to figure out what’s likely on. Lastly they tell us ‘Oh we didn’t have you on our routine.’ “
Similarly troubling was that no just one at Edwards Layout would explain to no matter if the tile or fixtures he’d by now paid them for experienced ever been purchased.
Claudy identified as Chris inquiring him how much tile he had ordered. ‘Oh we normally purchase 10 % extra.’ 10 percent of what Chris? ‘Don’t stress about it. We obtained you.’”
Claudy was commencing to get nervous and requested to see proof of the company’s insurance coverage. He was given a doc showing Edwards Structure experienced a current coverage.
He wishes now that he had called the insurance organization himself to verify. He would have uncovered that the company’s policy had expired before he ever employed them.
Regretably he only acquired that after he compensated Edwards Design and style a further $10,000 when a subcontractor showed up to gut his toilet in April. But soon after the demo and a tiny plumbing get the job done, Claudy lost all the warm water in his residence for a week. He known as Edwards Design and style, consistently.
“We by no means acquired any reaction again from them,” Claudy explained.
Claudy employed his own plumber and fired Edwards Design and style. He demanded $18,000 of his $21,000 back again. Like Brady, he also has not witnessed a dime. Rather he bought a letter from the business informing him that Chris and Candace Edwards were being submitting individual bankruptcy both equally for by themselves and their business enterprise.
Brady and Claudy have filed problems with the Johnson County District Attorney’s office environment, which is now investigating.
FOX4 Issue Solvers paid a visit to Chris Edwards at his Shawnee property. He acknowledged he’d been getting problems recently with his company.
“So very last calendar year obviously with COVID we experienced a dilemma,” Edwards explained, but proclaiming that most of his customers are satisfied. “We experienced our organization for about four years and then previous August I fell off a horse broke my neck in 5 destinations and that seriously sent us beneath.“
Which is stunning for the reason that federal information display that his firm collected $192,340 in payroll protection funds through the past yr.
What occurred to that cash?
“We experienced payroll of twelve distinctive guys,” Edwards stated. Nevertheless, Brady never ever observed a one worker and Person only at any time satisfied one.
Edwards said the other individuals were busy doing work with his multitude of pleased buyers.
Difficulty Solvers asked to see a record of clientele that have been happy with his perform.
“I’ll converse to my attorney first, but yeah,” Edwards mentioned, who never ever provided Challenge Solvers with a one title.
Even the attorney he was setting up on conversing to seemed to be fictional. Minutes right after telling us he would have to talk to his lawyer, he explained to Issue Solvers “We simply cannot manage an legal professional appropriate now.”
He also claimed under no circumstances to have told Claudy that he was submitting bankruptcy in spite of a letter Claudy showed us from Edwards stating just that.
Not lengthy right after we spoke with Edwards, Claudy and Brady been given yet another letter from him. This a person promised they would be acquiring “all their dollars back by the past day of August. But it may well be the to start with few weeks of September.” Even his promise of reimbursement, came with a constructed-in delay.
Suggest a Correction