PayPal uses AI-based anti-fraud technology or filters to freeze accounts in certain cases. If the payments giant has frozen your account, you should know what steps to take to unfreeze it. Thankfully, PayPal isn’t the only option for merchant processing services: you can apply to reputable payment processing companies and get quick access to the services you need, including a high risk merchant account.
Why Pay Pal Freezes Accounts
Has PayPal frozen your account? What’s the reason? Whatever, it is, you won’t be able to process transactions for almost 80 days using your account. To reopen your PayPal account, you should find out the reason before taking any step.
Here are the main reasons why the payment giant can freeze your account:
- Account limitations
- Regulatory requirements
- If PayPal’s Acceptable Use policies haven’t been met
- Unauthorized use
- High risk transactions
- Inactive account
If PayPal’s anti-fraud technology closes your account, and you think this type of account isn’t what you need, you can apply for an alternative option from a reputable provider. With a respectable merchant services provider, you can get fast and easy access to the most secure and cheapest payment processing solutions, such as a high risk merchant account.
How You Can Unfreeze Your PayPal Account
Here are the most important steps you should take to reopen your PayPal account:
- Log into your account and go to the Resolution Center.
- Under “Your Account is Limited,” choose the Account Limitations option, where you can see several actions required to take.
- To resolve one, follow the instructions. If additional information is required that’s compliant with their Regulatory Requirements, upload the required documents.
PayPal usually requires its customers to provide documents via fax and also take some additional steps. You may be asked to confirm your bank account or credit card. As for the required documentation:
- Proof of the business you’re running, such as utility bills, DBA registration, tax license
- Shipping proof, such as a tracking number
- Identification proof, such as driver’s license, Social Security Card, passport, etc.
- Product proof, such as the supplier’s name and phone number
When Your PayPal Account Is Frozen
If PayPal has frozen your account, you won’t be able to process transactions until the restrictions are lifted. The reasons why PayPal freezes accounts vary. However, there are certain steps you should take when your account is frozen. Besides, you can apply to a reputable payment processing company for a merchant account without this type of restrictions.